Delidel Return Policy

At Delidel, a brand of RJS Food Services LLC, we are committed to providing our customers with the highest quality food products. If you are not satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

Return Eligibility

1. On-Delivery Returns

   • Customers have the right to inspect their order at the time of delivery.
   • If the product is not up to quality standards, it can be immediately returned to the delivery personnel.
   • Once the product is accepted, it will be considered final sale unless there is a quality issue discovered within the allowed return period.

2. Post-Delivery Returns (Within 1 Day)

   • If a quality issue is identified after delivery, customers may request a return within 24 hours of receiving the product.
   • The product must be unused, in its original packaging, and accompanied by proof of purchase.
   • Returns are only accepted for products that are spoiled, damaged, or not as described.

How to Request a Return

• Contact our customer support within 24 hours of delivery.
• Provide your order details and a brief explanation of the issue.
• In some cases, photo evidence may be required to process the return.
• Our team will assess your request and arrange for a replacement or refund as per our policy.

Refund & Replacement

• Approved returns will be eligible for a full refund or a replacement, based on customer preference.
• Refunds will be processed to the original payment method within 5-7 business days.

Exceptions

• Products that have been partially consumed, misused, or stored improperly are not eligible for return.
• Returns will not be accepted after 24 hours of delivery.
• Special promotional or clearance items may be non-refundable, unless defective.

For any further assistance, feel free to contact Delidel Customer Support. We value your trust and are dedicated to ensuring a premium shopping experience.